Refund policy

📢 IMPORTANT POLICY ANNOUNCEMENT 📢

Thank you for visiting! Please take a moment to read our policies regarding our made-to-order products.

**OUR COMMITMENT: QUALITY & CUSTOM PRODUCTION**

All items in our shop are made-to-order (Print-on-Demand). This means that when you place an order, the garment is produced specifically for you.

Because of this personalized process, we have clear guidelines for returns and exchanges.

**RETURNS & EXCHANGES POLICY**

✅ **ACCEPTED REASONS (FREE REPLACEMENT)**
We will gladly offer a free replacement or full refund in the rare event of the following issues, as they are production errors:
* Defective Product: The item arrives damaged, torn, or with a visible quality issue.
* Print Error: The design is incorrectly printed, peeling, or placed inaccurately.
* Wrong Item Sent: You received a different size, color, or item than what you ordered.
* Lost in Transit: The package tracking shows the item was lost during shipping.

Action Required: If you receive a flawed item, please contact us within 14 days of delivery at feneluisfashion@gmail.com with clear photos of the defect. We will immediately arrange a replacement at no extra cost to you.

❌ **NON-ACCEPTED REASONS (NO RETURN/EXCHANGE)**
We cannot process refunds or exchanges for the following reasons, as they are not production errors:
* Buyer’s Remorse: You simply change your mind or no longer want the item.
* Incorrect Size Ordered: You ordered the wrong size. Please double-check the size chart provided in the listing photos before purchasing.
* Incorrect Address: The order was shipped to the address you provided, but you entered it incorrectly.

**SIZING & PURCHASE NOTES**
* Check Your Size: A detailed size chart with specific measurements is available for every item. Please compare these measurements with a garment you already own to ensure the best fit.
* Cancellations: Orders move into production quickly. We cannot guarantee cancellation once an order has been placed.

Thank you for supporting our brand and the custom production process! We appreciate your understanding.