ABOUT US


OUR STORY: BORN FROM THE STREETS FeneLuis is more than just clothing; it’s a statement. Founded on the principle of authentic self-expression, we draw inspiration from raw street culture, underground music, and disruptive art. We believe your apparel is your voice, and our mission is to create pieces that speak volumes without saying a word.


OUR VALUES: CONSCIOUS STREETWEAR We are committed to a more mindful approach to fashion. As a print-on-demand brand, every single item you purchase is custom-made only after you place your order.What does this mean for you?


- Zero Waste: It means virtually zero textile waste, making FeneLuis a choice for conscious consumers.- Slow Fashion: It means we don't hold inventory. We focus on quality over quantity and support a slower, more sustainable fashion model.This dedication to quality and conscious production guides every decision we make.

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📢 IMPORTANT POLICY ANNOUNCEMENT 📢

Thank you for visiting! Please take a moment to read our policies regarding our made-to-order products.

OUR COMMITMENT: QUALITY & CUSTOM PRODUCTION

All items in our shop are made-to-order (Print-on-Demand). This means that when you place an order, the garment is produced specifically for you.

Because of this personalized process, we have clear guidelines for returns and exchanges.

RETURNS & EXCHANGES POLICY

✅ ACCEPTED REASONS (FREE REPLACEMENT)
We will gladly offer a free replacement or full refund in the rare event of the following issues, as they are production errors:
- Defective Product: The item arrives damaged, torn, or with a visible quality issue.
- Print Error: The design is incorrectly printed, peeling, or placed inaccurately.
- Wrong Item Sent: You received a different size, color, or item than what you ordered.
- Lost in Transit: The package tracking shows the item was lost during shipping.

Action Required: If you receive a flawed item, please contact us within 14 days of delivery at feneluisfashion@gmail.com with clear photos of the defect. We will immediately arrange a replacement at no extra cost to you.

❌ NON-ACCEPTED REASONS (NO RETURN/EXCHANGE)
We cannot process refunds or exchanges for the following reasons, as they are not production errors:
- Buyer’s Remorse: You simply change your mind or no longer want the item.
- Incorrect Size Ordered: You ordered the wrong size. Please double-check the size chart provided in the listing photos before purchasing.
- Incorrect Address: The order was shipped to the address you provided, but you entered it incorrectly.

SIZING & PURCHASE NOTES
- Check Your Size: A detailed size chart with specific measurements is available for every item. Please compare these measurements with a garment you already own to ensure the best fit.
- Cancellations: Orders move into production quickly. We cannot guarantee cancellation once an order has been placed.

Thank you for supporting our brand and the custom production process! We appreciate your understanding.

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